Widerrufsrecht
RETURN & REFUND POLICY
Effective Date: July 2026
At KAEVO, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused and in its original condition.
- The item must be returned in its original packaging.
- Proof of purchase is required.
Items returned without prior authorisation may not be accepted.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Personalised or customised products
- Final sale or clearance items
- Products that have been used or damaged after delivery
Damaged or Incorrect Items
If your order arrives damaged, defective or incorrect, please contact us within 48 hours of delivery and include photographs of the item and packaging.
We will arrange a replacement or refund where appropriate.
Refunds
Once your return has been received and inspected, we will notify you of the outcome.
Approved refunds will be processed back to your original payment method within 5–10 business days.
Original shipping costs are non-refundable unless the return is due to our error.
Return Shipping
Unless the product is faulty or incorrectly supplied, customers are responsible for return shipping costs.
Order Cancellation
Orders may only be cancelled before they have been processed for dispatch.
Once an order has been shipped, it must follow the standard return procedure.